Return and refund policy
We are committed to ensuring your satisfaction with any product you have ordered from us. If you are not satisfied with any product, we will accept returns within 5 days as follows:
Damaged / Defective:
In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective, or if product delivered is different from what you had ordered, you may return the product unused, and in the same condition as you received it, in its original packaging along with original tags, for a refund or an exchange, within 5 days from the date on which these goods are delivered.
- Please do not accept delivery of any item whose outer packaging is damaged or tampered with in any manner. Please contact customer care if you open the packaging and discover that the item is damaged.
- Products damaged while being used do not qualify for a refund or replacement.
- In case we are unable to replace the damaged / defective product, we will refund your amount.
- In the event you return any product which is delivered to you in damaged/defective condition, we will also refund the shipping charges applicable to that item.
To return a product purchased (full payment made through online payment gateway) on Danielltech.com, you may contact our Customer Care ([email protected]) within 5 days of having received the product and request a return/exchange stating the reason for your return and we will arrange accordingly. We will initiate the refund process once we receive the package with the product
We will refund to you the entire cost of the returned item, less applicable bank charges of 2.5%. Please note that we will provide a refund facility only for products bought from our online store.